Policy - HelenFaerieArt


Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Canada : 10 - 14 business days
  • Ireland : 3 - 5 business days
  • United Kingdom : 2 - 5 business days
  • United States : 10 - 14 business days
  • Europe : 7 - 14 business days
  • Australia, New Zealand and Oceania : 14 - 21 business days
  • Latin America and the Caribbean : 21 - 28 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 24 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Digital downloads
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Frequently Asked Questions

Custom and personalised orders

Please feel free to contact me either through Etsy or through my email: townerhelen@gmail.com to discuss customising a certain piece of my art work or to enquiry about a commissioning a piece of art work. I am taking on some commission work at this moment in time.

Gift wrapping and packaging

Your order(s) will be carefully and securely packaged to reach you in perfect condition.

**All items are gift wrapped in pretty tissue paper and ribbon**

Prints and greeting cards will be shipped flat, unless otherwise stated and gift wrapped in tissue paper, in an hard back envelope. Larger prints such as A3 sizes will be carefully posted in a hard back envelope.

Handmade items such as: Crocheted gifts, hanging decorations, keyrings, jewelry and pocket mirrors are carefully placed in organza bags wrapped in tissue paper & bubble wrap to help protect your items in transit and be wrapped ready to give as a gift.

Mini canvases are lovingly wrapped in tissue paper followed by bubble wrap and placed in a secure padded postal envelope.

Wholesale availability

Please do get in touch to discuss any wholesale enquiries either by messaging me through my shop or townerhelen@gmail.com
~Thank you~

Copywrite Information

All images/artwork are copyright of Helen Towner. All rights relating to these images are reserved. Please do not copy, distribute, reproduce or use my work without my written permission. Helen Towner ©2018

Purchases of artwork do not entitle the buyer to reproductive rights.

Actual colors may vary due to different computer monitor settings.

Care Instructions of Jewellery

Care/Size of your jewellery:

All jewellery is silver or bronze plated.

Please keep your jewellery away from water and store it in a dry place, such as a jewellery box. Water can erode and discolour the metal if exposed for too long in it.
All the listings have the measurements for chain lengths, charms, beads etc in the listing under "The Design."

Sizing details

Art Prints:
All prints are made in the studio by the artist and are printed on Epson Archival Matte Paper, using Lyson Archival Inks.

All printed with a thin white border for ease of framing. Prints come in a crystal clear, protective sleeve and are posted flat.

Print varieties:
Image Size: 27 cm x 19 cm
Image Size: 5 x 7 inches

Greeting Cards:
Each card comes complete with white envelope and self seal acetate sleeve. Blank inside card so you can personalize your message.

Greeting card size:
6 x 4 Inches
5 x 7 Inches

Mini Canvas:
Each canvas is 7 cm × 9 cm and comes with its own mini easel stand. They are all unique and fully embellished with sparkly beads & signed on the back.

Packing Slips and Order Receipts

I currently do not send a printed packing slip, receipt or order receipts in your order...this is to try and be a bit more environmentally friendly with the use of paper, but if you wish to have one printed, please make a note in the checkout and I will send one out with your order to avoid any disappointment.

I can also provide a gift receipt if you wish to order an item as a gift, just mention this in a message or note at the checkout and I will provide this for you.

If the order is marked 'As a Gift' I will post it as if the recipient will receive it with a little faery wishes note inside.

How do I get a Coupon Code?

Oooooh... who doesn't love a little bit of discount!?

Check out my Facebook Art Page www.facebook.com/helenfaerieart and official website for regular coupon codes and also, I shall send you your own code when you purchase an item from me to use on your next order!

***Subscribe to my website and receive 15% off to use straight away!***



UK Mainland Shipping Info

ALL UK orders are posted First Class (2-5 business days) via The Royal Mail, proof of postage is ALWAYS obtained.

ALL Jewelry over £10 & Pencil Cases are sent via **Royal Mail Signed For® 1st Class delivery, this includes tracking for your order. This reflects in the postal costs.

I can not be held responsible for any parcels that go astray in the postal system although a proof of postage is always obtained for ALL orders. If you have not received your parcel within 7 days PLEASE contact me to discuss it. Thank you.

I post orders between Monday-Friday only (If you need it for a certain date, please check out my *shipping upgrades* or contact me to avoid any disappointment.)

USA and Europe International Shipping Info

Orders to USA, Europe and the rest of the World are shipped via The Royal Mail using International Standard Shipping. This aims to deliver within 10-14 Business days.

ALL Jewelry Gifts over £10 are sent via Royal Mail International TRACKED & SIGNED delivery.

I post orders between Mon-Fri only (If you need it for a certain date, please check out my *SHIPPING UPGRADES* for tracked or contact me to avoid any disappointment.)

*Please note that orders to the USA have to pass through Customs & Border Protection.*

I can not be held responsible for any parcels that go astray in the postal system, a proof of postage is always obtained for ALL orders. If you have not received your parcel within 10 days please contact me to discuss it. Thank you.

A3 Art Prints

A3 prints are available on request. They are sized 28 × 40 cm with a thin white border for ease of framing.

The come in a clear crystal clear sleeve and are posted in a hard back flat envelope.

A3 prints are £25.00 plus p&p

Please message me for any more details and I can make it into a custom order for you to purchase.

Legal imprint